LC Lead CRM

Support

Last updated: 9 October 2026

Get help

Konbini Singapore supports the Konbi CRM service, including the Gmail add-on for Google Workspace. Contact us for installation help, access problems, message-import questions, or any suspected error in the CRM.

Contact your organization's Konbi CRM administrator or reach Konbini Singapore through the customer channel you normally use. Please include your Google Workspace email address, the affected Gmail thread, and a short description of the issue. Never send CRM passwords, payment details, or other unnecessary sensitive information.

Common issues

  • The add-on is missing in Gmail. Confirm your administrator installed Konbi CRM for your account, then reload Gmail and open any message to reveal the side panel.
  • Permission or sign-in errors. Re-open the add-on and accept the requested Google scopes, then confirm your CRM user has your Google Workspace email linked under Admin → Users.
  • A thread will not import. Verify the CRM Gmail integration is enabled and that your account is on the allowed Workspace domain.
  • Contact already on another deal. Open the existing CRM deal shown in the add-on instead of creating a second one for the same contact.

Data requests

To request access to or deletion of information we hold, follow the data deletion instructions.

Related

See the Terms of Service and Privacy Policy.