LC Lead CRM

Privacy Policy

Effective date: 7 October 2026

Who we are

Konbini Singapore operates the Konbi CRM service (also referred to as Parrot CRM) at parrot.konbi.tech. This policy explains how we handle information received when you contact our Facebook Page or connected Instagram Professional account, and when authorized Workspace users use the Konbi CRM Gmail add-on to save email conversations.

Information we process

  • Your platform identifier and any name or profile information made available by Meta.
  • Messages, attachments, timestamps, delivery information, and conversation history.
  • Information you voluntarily provide during a customer-support or qualification conversation.

Google Workspace (Gmail) add-on

The Konbi CRM Gmail add-on lets an authorized user view CRM context for the email they have open and choose to save that conversation to the CRM. It uses the Google scope gmail.readonly so it can retrieve every message in the currently open thread. The CRM requests only that thread and does not search or import the rest of the mailbox.

  • The add-on sends the current message and thread identifiers to the CRM, which retrieves and stores the selected messages, subjects, senders, recipients, timestamps, and cleaned body text on the matching CRM deal.
  • Google identity and access tokens are used only to verify the signed-in Workspace user and to fetch the selected messages for that request. The CRM does not store your Google password or long-lived Google tokens.
  • Google user data is used solely to provide this messaging-and-CRM feature. We do not sell it, use it for advertising, or use it to train general-purpose AI or machine-learning models.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

How we use information

  • To receive, organize, and respond to customer messages.
  • To manage customer enquiries, leads, follow-ups, and support history.
  • To maintain security, troubleshoot delivery, and improve the service.

Sharing and retention

We do not sell personal information. Information may be processed by Meta and by our hosting, database, and messaging service providers to operate the service. We retain information only for as long as it is needed for the purposes described above, legal obligations, dispute resolution, or legitimate business records.

Your choices

You may request access to or deletion of information associated with your conversation. See our data deletion instructions.